FAQs

How do I become a KC Hawaii Retailer?

Very easy!  Please click HERE to fill out the registration form or contact us directly at (808) 486-9002.  The approval takes approximately 3-5 business days.

Does KC Hawaii have a catalog?

Yes, we have a user-friendly wholesale catalog and supplements tailored to our retailers.  Before you can receive them, you must first register as a new retailer.  Once you are approved, we will mail you a hard copy or you may view our catalog and supplements online.

How do I place an order?

We welcome faxes, emails, call-ins or utilize our user-friendly online shopping cart (most convenient way).  An order form can be downloaded HERE for email orders.  (wholesaleorderform.pdf)

Is there a first-time order minimum?

Minimum order amount is $150.00 for first time purchases (excluding freight or sales tax) and require minimum of two quantities per item.  First time orders are to be paid by Credit Card.  We accept Visa, MasterCard and American Express.

Is there a reorder minimum?

Yes, there is a $100 reorder minimum.

How to set a suggested retail price?

We suggest keystone (double the wholesale price) plus $2.  However, it is entirely up to the each business to determine and establish its own SRP.

What is the turnaround time?

We will make every attempt to ship your order in timely manner after the payment is authorized and according to the availability of merchandise. Our processing/turnaround time is approximately 3-5 business days from receipt of the order.

How long does a shipment usually take?

We ship with USPS, UPS or FedEx from our Kaneohe, Hawaii warehouse.  Expect approximately 3-6 business days for domestic delivery (depending on the destination). Please contact us if you would like your order expedited for an additional charge or to inquire regarding International deliveries.

What are my payment options?

We accept Visa, MasterCard, American Express, check and money orders. Your credit card will be charged once your order is shipped. At this point your shipping total will be calculated. A COD option is available when shipping via UPS or FedEx for qualified merchants only. Please note that payment by check or money orders may cause a slight delay as we will not process the order until payment is authorized.

What is the return and exchange policy?

Returns will not be accepted without prior authorization and must be reported within five days of the receipt of merchandise. Please email customer service and insert "Return" in the subject line. It is imperative for you to include the following information in your message: Purchase Order # and name as it appears on the order form, a contact number where you can be reached, item number(s) you would like to return or claim for shortages, damages, or defectiveness. All shipping and handling fees are NOT refundable.